Journal

Human judgement

The decision stays human.

An assessment can inform a decision. In the proposed response workflow, a person remains responsible for deciding what happens next.

These articles explain a proposal and a system in development. They do not describe an operating emergency service.

Designed, not built

What the assessment may say

The assessment may only say things it can point at. A claim it cannot anchor to a frame of the recording, or to something that was said, is not shown at all.

Where the system does not know, it says so and puts a person in the loop. It never invents a unit that does not exist.

Source:the design rules for responders' screens

Designed, not built

A person decides

A VN SOS dispatcher confirms the response. Terra recommends; a person decides, every time. The assessment sits beside the human decision, never above it.

A dispatcher can send a unit, ask for a welfare check, send the report for a second read, or dismiss it. A dismissal always carries its reason, chosen from a list. Nothing is dispatched and nothing is dismissed without a person's decision.

Source:the design rules for responders' screens

Designed, not built

When a unit does not answer

How dispatch works today, by radio and by telephone, is settled with the people who answer the calls. When a unit has not acknowledged, the screen tells the dispatcher to telephone, and that call is recorded as what it is: a person's act.

Source:the design rules for responders' screens