The people who run VN SOS, in Vietnam.

Why it is run from Vietnam

The services that respond are Vietnam's own: its police, its fire and rescue, its ambulance services and its hospitals.

The relationships with them are made in person, in Vietnamese, one region at a time, and they are this team's to make. Terra carries the system; the team carries the trust: the people on duty, the relationships, and the decisions.

Source:the record of where the programme stands

The Country Steward

Source:the record of where the programme stands

The founding team

The seats a country needs before a pilot can start. Each is held by a person in Vietnam, and is marked open until it is.

1. Head of Operations

   Holds The coordination room, and the dispatchers' rota around the clock.With Dispatchers and shift leads.Status Open

2. Medical Lead

   Holds Clinical authority in Vietnam: the country's protocols, the review of cases and the licences, answering locally for the clinical words the platform's medical director signs.With Hospitals, clinics and ambulance crews.Status Open

3. Government and Services Lead

   Holds Introductions and agreements with the services that already respond.With Police and tourist police, fire and rescue, ambulance services, the emergency lines and call centres already operating, ministries and provinces.Status Open

4. Responder Network Lead

   Holds Finding, visiting, verifying and contracting the people who respond, and bringing them onto the console.With Ambulance services, hospitals, clinics and transport operators.Status Open

5. Tourism and Community Lead

   Holds Making sure visitors know the app exists, and where to find it.With Hotels, tour operators, guesthouses and embassies.Status Open

6. Training Lead

   Holds Training the people who train dispatchers, crews and partner staff.With Dispatchers, crews and hotel staff.Status Open

7. Finance and Administration

   Holds Payroll, paying responders, the country's taxes and the office.With The bank, the accountant and counsel.Status Open

Source:the record of where the programme stands

In every region

A Regional Coordinator for each region holds its relationships, its responders and its local authorities.

The first is where the pilot is chosen; none is chosen yet.

Each works with the police and the tourist police, fire and rescue, the ambulance services, the emergency lines and call centres already operating, the hospitals and clinics, the provincial and district authorities, the hotels and tour operators, and the embassies.

In the coordination room, dispatchers are on duty around the clock, with shift leads, under the Head of Operations.

Source:the record of where the programme stands

What Terra and Tourist SOS provide

Everything a system can do, so the team's time is spent with people.

The app, the coordination console and the platform behind them; this website, its films and the material for partners; training videos and manuals; translation drafts for a native speaker to read; research on facilities and services; and the reports.

Every clinical word the app and the console show is signed by the platform's medical director, and the Medical Lead answers for it in Vietnam.

See §4 · The cooperation.

Source:the record of where the programme stands